What to Do in Critical Situations

Emergencies can happen at any time, and it's crucial to know the correct steps to take to ensure everyone's safety. Here's a guide on what to do in different emergency scenarios:

In the event of a fire or a crime, your first point of contact should be the emergency services. Dial 999 immediately for assistance.

If you suspect a gas leak:

1. Open doors and windows to allow fresh air in.

2. Turn off the gas at the mains tap, usually located near the meter.

3. Leave the property immediately.

4. Call the National Gas Emergencies number at 0800 111 999.

5. Follow the advice given by the emergency adviser.

6. Wait outside for a gas engineer to arrive.

If you experience a water leak:

1. Turn off the water at the stop tap, if possible.

2. Try to contain any water with containers to minimise damage.

After taking these immediate steps, it's essential to report the issue through our FixFlo system. Make sure to select the correct issue type so that our system can identify it correctly and provide you with the appropriate advice or emergency contact numbers.

Even after making any phone call, please do continue to report the issue in the system so it is flagged.

By following these procedures, you help us address the issue as quickly and efficiently as possible, ensuring your safety and minimising damage to the property.