First Day Essentials: Ongoing Maintenance Issues

Moving into a new home is an exciting milestone, but sometimes the quick turnover between tenancies can mean that not all maintenance issues have been fully resolved. This is often the case with student properties, where the demand is high, and the turnover is quick. Here's what you need to know if you find yourself in this situation.

Why Does This Happen?

High-demand properties, especially student accommodations, often have back-to-back tenancies. While we strive to ensure that all maintenance issues are resolved before the new tenants move in, sometimes ongoing work is unavoidable.

What Should You Expect?

If you're moving into a property where maintenance is still in progress:

  • Clear Communication: We will inform you of any ongoing maintenance issues before you move in, including an estimated timeline for completion.

  • Safety First: Rest assured that any urgent safety issues will be prioritised and resolved before you move in.

  • Regular Updates: We will keep you updated on the progress of any ongoing maintenance tasks.

How to Report New Issues

If you discover additional maintenance issues upon moving in, please report them through Fixflo, our online maintenance reporting tool. This ensures that all issues are logged and can be addressed in a timely manner.

Your Role as a Tenant

While it might be frustrating to move into a property with ongoing maintenance, your understanding and cooperation are crucial. Please:

  • Be Patient: Understand that we are working as quickly as possible to resolve all issues.

  • Be Proactive: Use Fixflo to report any new issues that arise, even if maintenance is already in progress.

  • Stay Informed: Keep an eye on your email and tenant portal for updates on maintenance progress.

By working together, we can ensure that your new home is in the best condition possible as quickly as possible.