First Day Essentials: Reporting Maintenance Issues

Moving into a new property is an exciting time, but it can also come with its own set of challenges. You might find that something isn't working as expected, or perhaps you've noticed something broken which may not have been reported as such by the previous tenant. While it's natural to want to settle in as quickly as possible, it's crucial to address these issues promptly to ensure a smooth tenancy.

Why Use Fixflo?

We recommend using Fixflo, our online maintenance reporting tool, for several reasons:

  • Detailed Logging: Fixflo allows you to provide a detailed description of the issue, including the ability to upload photos. This helps us understand the problem better and speeds up the resolution process.

  • Instant Receipt: Once you've submitted your report, you'll receive a receipt with prescribed information, confirming that we've received your request.

  • Issue Tracking: Fixflo keeps a log of all reported issues, making it easier to track the status of your request and any previous reports related to the issue.

How to Use Fixflo

Using Fixflo is straightforward. Simply click the link report a maintenance issues and navigate to issue. From there, you can submit a new maintenance request. Follow the prompts to describe the issue and upload any relevant photos.

Inventory and Fixflo

While you have 14 days to list any items missed on the inventory, it's essential to report maintenance issues through Fixflo. This ensures that all issues are documented and can be linked to any previous reports, providing a comprehensive history.

Email Communication

You're welcome to send an email to your property manager with your concerns. However, please note that these issues will also need to be recorded via Fixflo and/or documented in the inventory for official tracking.

By taking these steps, you're helping us help you, ensuring that any issues are resolved promptly and effectively.