Refunds are a part of any financial transaction, and it's essential to know how long you might have to wait to receive one. We aim to process refunds as quickly as possible, but there are some factors that can affect the timing.

Type of Payment

The time it takes for a refund to process can vary depending on the original payment method:

• Bank Transfer: If the original payment was made via bank transfer, the funds usually clear within 2 hours. Once cleared, we can initiate the refund process.

• Card Payment: Payments made by card can take several days to clear. We can only proceed with the refund after the payment has fully cleared.

Clearance Time

Before issuing a refund, we must ensure that the received funds have cleared into our account. This is a standard financial practice to prevent fraud and ensure the integrity of the transaction.

Processing Time

After the funds have cleared and the refund has been approved, it may take additional time for the refund to appear in your account. This is often dependent on your bank's processing times, which can vary but usually within 1 working day.

Communication is Key

If you're expecting a refund, it's a good idea to keep an open line of communication with us. We'll provide updates on the status of your refund and let you know when it has been processed.

By understanding these factors, you can have a clearer expectation of when to expect a refund. If you have any questions or concerns, don't hesitate to reach out to us. We're here to help!