What to Do if You Can't Make a Payment on Time

We understand that life happens, and sometimes you may find yourself in a situation where you can't make a rent payment on time. While it's crucial to avoid late payments whenever possible, here's what you should do if you find yourself in this predicament.

Communicate Early

The first step is to communicate with us as soon as you realise you'll be late with your payment. The sooner we know, the more likely we can work out a solution that minimises any negative impact.

Check Your Agreement

Your Assured Shorthold Tenancy (AST) agreement outlines the terms for late payments. According to clause 8.1.2, if a payment is more than 14 days late, you'll be charged interest at a rate of 3% per annum above the Bank of England base rate. Make sure you understand these terms.

Make a Partial Payment

If possible, make a partial payment to show good faith. This won't eliminate the late fees, but it may reduce them and demonstrate your commitment to resolving the issue.

Set Up a Payment Plan

In some cases, we may be able to arrange a payment plan and it can prevent further issues.

Avoid Repeated Late Payments

Repeated late payments could lead to more severe consequences, including potential eviction and be detrimental to being able to provide a positive landlord reference. Always strive to make your payments on time to maintain a good relationship with your landlord and protect your credit score.

By understanding your obligations and communicating openly with us, you can navigate through this challenging period more smoothly. Remember, we're here to help, but it's crucial to act quickly and responsibly.