How to retrieve abandoned property

Leaving behind personal belongings after moving out can be a stressful experience. Whether it's a piece of furniture, important documents, or sentimental items, knowing how to retrieve them is crucial. Here's a guide on how to go about it.

Contact Your Property Manager

The first step in retrieving abandoned property is to get in touch with your property manager. At Property Genius, we make this process straightforward. You can contact us via phone, email, or through our website to initiate the retrieval process.

Formal Notification

After contacting your property manager, you'll typically receive a formal notification detailing the items left behind and the steps you need to take to reclaim them. This may include paying a reasonable storage fee.

Schedule a Pick-Up

Once you've been notified, schedule a time to pick up your belongings. Keep in mind that you may need to adhere to the property manager's or landlord's schedule, so flexibility can be beneficial.

Pay Any Applicable Fees

Before reclaiming your items, you may be required to pay a storage fee. Make sure to clarify any costs upfront to avoid surprises.

Identification and Verification

When you arrive to pick up your belongings, you'll likely need to provide identification. This ensures that only the rightful owner can claim the items.

Sign a Release Form

Upon retrieving your belongings, you may be asked to sign a release form. This document confirms that you've reclaimed your items and releases the landlord from further responsibility.


Retrieving abandoned property can be a straightforward process if you act promptly and follow the correct procedures. Always communicate clearly with your property manager and be prepared to meet any requirements, such as paying storage fees or providing identification.