Scheduled Maintenance: What Tenants Need to Know

Scheduled maintenance is an essential part of property management that ensures the safety and well-being of our tenants. Unlike reactive maintenance, which occurs in response to specific issues reported by tenants, scheduled maintenance is planned in advance. Here's what you need to know:

1. Certificate Renewals: To comply with legal requirements, various safety certificates need to be renewed periodically. This includes Gas Safety Certificates, Electrical Safety Certificates, and Fire Safety Certificates.

2. Gutter Cleaning: To prevent water damage and drainage issues, gutters may be cleaned on a regular schedule, especially before the rainy season.

3. Communal Area Cleaning: For properties with shared spaces like hallways, lobbies, or gardens, regular cleaning may be scheduled to keep these areas tidy and pleasant for all residents.

Tenants will be notified in advance when scheduled maintenance is due. This is to ensure that you are aware of any upcoming visits from contractors and can make any necessary arrangements. The notification will include details such as the type of maintenance, the contractor's name, and the expected date and time of the maintenance work.

For most types of scheduled maintenance, contractors will need access to the property. Tenants will have the option to coordinate a suitable time directly with the contractor or allow them to use our management keys, provided the tenant is comfortable with this arrangement.

While scheduled maintenance is generally the responsibility of the property manager and the landlord, tenant cooperation is crucial for smooth execution. We ask that you provide timely responses to maintenance notifications and grant necessary access to contractors to carry out their work.

By staying informed and cooperative, you contribute to a safer and more comfortable living environment for yourself and your neighbours.