What Happens After Reporting a Maintenance Issue?

Once a maintenance issue is reported through our FixFlo portal, immediate steps are taken to ensure a timely and effective resolution. Here's a breakdown of what happens next:

Team Notification: As soon as an issue is reported, it is highlighted to our team and assigned to the property manager responsible for the property in question.
Initial Assessment: The property manager conducts an initial assessment to determine the best course of action. This could result in several outcomes:
- Additional Information Needed: Sometimes, more details are required to fully understand the issue. In such cases, the property manager will reach out to the tenant for clarification.
- Straightforward Resolution: For simpler issues, a straightforward solution may be offered, and the job will be closed immediately.
- Contractor Assignment: For more complex issues, the property manager may assign the job to a relevant contractor. The contractor will then contact the tenant to discuss the issue further and determine the best course of action.
- Quotes and Approvals: For jobs that may be costly or complicated, multiple quotes from contractors may be needed. In some instances, approval from the landlord may also be required before proceeding.
- Landlord Advice: There are cases where the landlord prefers to be notified of any issues before any action is taken. In such instances, the property manager will consult the landlord for advice on how to proceed.
Access Arrangements: If a contractor needs to access the property, they will coordinate directly with the tenant to find a suitable time. Alternatively, if the tenant is comfortable with it, the contractor can use our management keys to gain access.

By following this structured approach, we aim to resolve all maintenance issues as efficiently and effectively as possible, keeping both landlords and tenants informed every step of the way.