We prioritise the comfort and safety of our tenants, which is why we've streamlined the process for reporting maintenance issues. We use an online portal called FixFlo, a user-friendly platform designed to make reporting issues as straightforward as possible.
To report a maintenance issue, tenants should visit the FixFlo link found on our website under the services section, or by clicking here. We recommend saving this link for quick and easy access in the future. The portal guides you through a series of questions to help us understand the issue better, ensuring that we can address it as efficiently as possible.
Why use FixFlo? The platform offers several advantages:
Transparency: All parties can track the status of the issue, from the initial report to its resolution.
Efficiency: Reporting online helps us to categorise and prioritise issues more effectively.
Documentation: The portal keeps a record of all reported issues, which can be useful for both tenants and landlords.
Once an issue is reported through FixFlo, tenants will receive an email confirmation containing an 'IS' reference number. This number should be used for all future communications regarding the issue. The email will also include prescribed information outlining our response strategy and expected timelines for resolution.
By using FixFlo, we aim to make the maintenance reporting process as transparent and efficient as possible, ensuring that issues are addressed promptly and effectively.