How We Handle Emergency Maintenance Situations
At Property Genius, we understand that emergencies can happen at any time. To ensure the safety and comfort of our tenants, we’ve updated our emergency maintenance procedures. Below is an overview of how we handle these situations using the Fixflo reporting system.
Emergency maintenance situations include, but are not limited to:
Gas leaks
Major water leaks or flooding
Complete power failure (not due to an area-wide outage, or insufficient funds on the meter)
Fire or smoke damage
Break-ins or security issues
Structural damage posing immediate risk
Lack of heating during cold winter periods
Access Fixflo:
Tenants should report emergencies through the Fixflo platform in ALL cases.
Emergency Confirmation:
The system will ask if this is an emergency by verifying:
Is someone’s life in danger?
Is the property being damaged?
Can this wait until the next working day?
SMS Confirmation:
If the tenant confirms it is an emergency, they will receive an SMS confirming the logged issue.
Tenants should stay with their phone to wait for a call back.
Phone Call:
Expect a phone call within 30 minutes to discuss the issue in detail.
Contractor Assignment:
Following the phone call, a contractor will be assigned to attend to the issue within 4 hours of the issue being reported.
Gas Heating Engineers - £150-£250
Plumbers - £125-£250
Electricians - £150-£250
Electric Heating Engineers - £150-£250
Commercial Heating/Water Systems Engineers - £250-£450
Locks and Windows - - £150-£200
Boarding Windows and Doors - £200-£250
Fire Alarm/Security Alarm - £150-£250
Door Entry/Door Access - - £175-£350
Emergency Roofing Repairs - £295-£395
For further assistance or more information on our services, please don’t hesitate to contact us. Your safety and comfort are our top priorities at Property Genius.